Returns

We offer a 30-day money back guarantee.

If for any reason you are not satisfied with your gear you can initiate a return for a refund The products must be returned at your own expense. Please initiate a return request by contacting us HERE. This only applies to products purchased directly from Goal Zero. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Please note, 30-Day money back guarantee not applicable on open box products. All Open Box product sales are final. No returns or exchanges.

For Returns for Goal Zero Yeti Power Stations containing lithium batteries:

Warranty issues and returns for Yeti Portable Power Stations containing lithium batteries will be handled through our Customer Solutions Center in Salt Lake City. Please carefully refer to the Instructions below for Yeti Power Stations. Please see the cost below associated with returns of Goal Zero Yeti Lithium products for refunds. All return costs will be removed from the original amount paid. 

Yeti Lithium Refund Return Pricing:
(Pricing only applies for refund product returns within the 30 day return window. Pricing does not apply to warranty returns for replacement.)

For assistance, please contact our Customer Service & Support Team HERE 

Please READ HERE for detailed instructions on how to return a Yeti Power Station. Note: failure to follow return directions for lithium products can lead to rejected shipments and further delay your return process. 

For All Other Returns excluding Goal Zero Yeti Products:

Step #1:

Submit a Request here: Contact Us
Telephone: 1-888-794-6250 M-F 9am – 2pm Mountain Time
Please be prepared with the proof of purchase.

Step #2:
Our Support Team will determine what further action is required and they will give you a Return Material Authorization (RMA) number. You must properly package the product, clearly marking the RMA number on the package and include your proof of purchase date with the product.

Step #3:
Send the product by courier using the provided return packaging and labels.

Step #4: 

We will process your return and issue you a refund in 5-7 business days after receipt of the product.

For questions regarding returns, please contact our Customer Service & Support Team HERE