Warranty

The warranty for Goal Zero products is up to 5 years. Please refer to the Limited Warranty below for complete details regarding your product's specific warranty.
Read the complete Limited Warranty.

Warranty exception on all Lead Acid Batteries (Yeti 400, Yeti 150, and Yeti Tank) and Open Box product. Open Box product warranty is 6 months.

Returns

We offer a 30-day money back guarantee.

If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from Goal Zero. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Please note, 30-Day money back guarantee not applicable on open box products. All sales are final. No returns or exchanges.

For Returns for Goal Zero Yeti Power Stations containing lithium batteries:

Warranty issues and returns for Yeti Portable Power Stations containing lithium batteries will be handled through our Customer Solutions Center in Salt Lake City. Please carefully refer to the Instructions below for Yeti Power Stations.

Yeti Lithium Return Instructions

For assistance, please contact our Customer Service & Support Team at support@goalzero.com or by phone at 1-888-794-6250

For All Returns excluding Goal Zero Yeti Products:

Step #1:
Contact our Customer Service and Support Team at:
Telephone: 1-888-794-6250 M-F 9am – 5pm Mountain Time
Email: support@goalzero.com
Please be prepared with the proof of purchase.

Step #2:
Support Team will determine what further action is required they will give you a Return Material Authorization (RMA) number. You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.

Step #3:
Send the product by mail or courier to:

GOAL ZERO – RETURNS

12300 South 287 West

Draper, Utah USA 84020

Step #4: We will process your return and issue you a refund in 5-7 business days after receipt of product.

For questions regarding returns, please contact our Customer Service & Support Team at support@goalzero.com or by phone at 1-888-794-6250