LIMITED WARRANTY

 THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY.  CONSUMERS IN AUSTRALIA AND QUEBEC, CANADA, HAVE CERTAIN LEGAL RIGHTS THAT CANNOT BE WAIVED.

GOAL ZERO LLC ("GOAL ZERO") warrants to the original consumer purchaser that this GOAL ZERO product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified, below, subject to the exclusions set forth, below. The foregoing provisions state GOAL ZERO's entire liability, and your exclusive remedy, for any breach of warranty, express or implied. GOAL ZERO will not assume, nor authorize any person to assume for it, any other liability in connection with the sales of GOAL ZERO products.

 

WARRANTY PERIOD 

The warranty period for all GOAL ZERO products commences as of the date of purchase by the original consumer.

The warranty period for:

• GOAL ZERO Yeti Pro 4000, Tank Pro 4000, Yeti 700, Yeti 500, Yeti 300 and Haven 10* is five (5) years.
• GOAL ZERO Yeti 6000x, Yeti 3000x, Yeti 1500x, Yeti 1000x, Yeti 1000 CORE, Yeti 500x, Yeti 200x and other Yeti products with NMC battery chemistries is two (2) years.
• Goal Zero-branded solar panels is two (2) years.
• GOAL ZERO lead acid batteries (whether purchased on a stand-alone basis or as part of another product) is One Hundred and Eighty (180) days.
• All other GOAL ZERO products and components is two (2) years.

*Haven 10 and the Home Integration Kit transfer switch are manufactured by Reliance Controls Corp.  These products are excluded from this Limited Warranty.  A limited warranty is offered and serviced by Reliance Controls Corp.  For warranty support on these products see https://www.reliancecontrols.com/support or call 1-800-634-6155.

 

REMEDY

 GOAL ZERO will, at its option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property, and the replaced item becomes GOAL ZERO’s property.

 

LIMITED TO ORIGINAL CONSUMER BUYER

This warranty is not transferable to any subsequent owner of a GOAL ZERO product.

 

EXCLUSIONS AND LIMITATIONS

This Limited Warranty applies only to hardware products manufactured by or for GOAL ZERO that can be identified by the "GOAL ZERO" trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-GOAL ZERO products, even if packaged or sold with GOAL ZERO products. Non-GOAL ZERO manufacturers, or suppliers may provide their own warranties.

 This warranty does not  cover: (i) damage caused by accident, abuse, misuse, misapplication, use in contradiction to written warnings or instructions, or the combination of GOAL ZERO products with non-GOAL ZERO products; (ii) damage caused by service performed by anyone other than GOAL ZERO or its authorized designee; (iii) a product or a part that has been modified or disassembled without the written permission of GOAL ZERO; (iv) a product where any GOAL ZERO serial number has been removed or defaced,  (v) any product purchased through an online auction house, or stolen or otherwise illegally misappropriated good.

 This limited warranty does not apply to any battery or product containing a battery unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months thereafter.

Batteries are wearable goods and some degradation of the battery is normal over time and according to use. This warranty does not guarantee that your battery will function at full capacity for the entire Warranty Period but that it will function at a reasonable capacity given the natural degradation of the battery at a rate consistent with the battery chemistry, the use of the battery, the environment the battery was used in and the cycle count of the battery.

 THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. GOAL ZERO SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF GOAL ZERO CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NOTHING IN THIS DISCLAIMER LIMITS OR EXCLUDES ANY GUARANTEES, WARRANTIES, REPRESENTATIONS OR CONDITIONS IMPLIED OR IMPOSED BY LAW, INCLUDING THE AUSTRALIAN CONSUMER LAW AND VARIOUS CONSUMER LAWS OF QUEBEC, CANADA (OR ANY LIABILITY UNDER THEM) WHICH BY LAW MAY NOT BE LIMITED OR EXCLUDED.

 NO GOAL ZERO RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

 IN NO EVENT WILL GOAL ZERO BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY GOAL ZERO PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL GOAL ZERO'S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE GOAL ZERO PRODUCT.

 Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

 

OBTAINING WARRANTY SERVICE

 To obtain warranty service, you must contact our customer service team via telephone at (888) 794-6250, or via email at support@goalzero.com. If you purchased a product in a country that our customer service team does not service, they will refer you to the local distributor in your country for warranty processing.   A sales receipt from the original consumer purchase, or other reasonable documentary proof, as well as proof of professional installation (for products that require professional installation, as called out in product literature) is required. The documentation showing the date of the actual transaction will establish the beginning of the warranty period.  If you completed the online GOAL ZERO Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period (but warranty coverage is not conditioned upon such registration).

If our customer service team authorizes your warranty claim, they will give you a Return Material Authorization ("RMA") number. You must properly package the product in its original packaging or such packaging as may be designated or approved by GOAL ZERO, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to GOAL ZERO at 12388 South 265 West, Draper, UT, 84020. We will process your return and send your repaired or replacement product to you at our expense.

 

Effective: 12 March 2024